Frequently Asked Questions

FAQs About Our Products

Why is this happening while wearing EQT?

By touching the EQT material, you can expect the effect of stabilizing the trunk and expanding the range of motion of the muscles, but research is continuing at university hospitals to clarify this.

Is it okay to leave it attached 24 hours a day, 365 days a year?

It's okay to wear the neckband all the time. If there is any problem, please remove it.

Can you wash the Tobanu, Akekeru-kun?

You can put it in the laundry net and wash it. Do not use a dryer as it will damage the fibers.

I would like to ask for cash on delivery, is that possible?

Cash on delivery is possible, but please note that the shipping fee and cash on delivery fee will be borne by the customer.

Which size should I purchase?

There are XS, S, M, L according to the size of the neck.

Can I exchange if the size does not fit?

It is possible within one week after arrival. Please contact us by contacting us. *Please bear the shipping fee when returning.

How long does the effect last?

There is no set period of use, as the effects of EQT never weaken.

Is it okay to wear it while sleeping?

You can wear it even when you sleep.

Does the band work only when you're wearing it?

Effective only when wearing a band.

Does the effect go away even if you put it on your clothes?

I think it's easier to feel the effect if you wear the neckband so that it touches your dog's skin as much as possible.

Does the effect go away even if you put it on your clothes?

I think it's easier to feel the effect if you wear the neckband so that it touches your dog's skin as much as possible.

How long does it take to see the effect?

If you wear the neckband for about a week and see how it goes, you will know if there is any change.

Is there a greater effect if you put it on your eyes perfectly?

It is effective if you part your hair and wear it with a space of about one finger so that it touches your skin as much as possible.

Is it more effective to wear Tobanu for humans on both hands? Or is it okay to just use one?

One is fine, but two is more effective than one.

FAQs About Illness/ Physical

Are there any cases where I cannot use it if I have a chronic disease?

The walking neckband is not a medical device, so we would appreciate it if you could use it as an auxiliary device to support the strength of your legs.

I have heart disease and kidney disease. Is it possible to use it?

Available.

I had surgery for atlantoaxial subluxation. The surgery was a success, but I am still in rehab as I am still unable to walk. Is there any effect on such children?

The walking neckband is not a medical device, so we would appreciate it if you could use it as an auxiliary device to support the strength of your legs. Please note that there are individual differences in the effect.

Is there any effect if a child of Patera grade uses it?

The walking neckband is not a medical device, so we would appreciate it if you could use it as an auxiliary device to support the strength of your legs. Please note that there are individual differences in the effect.

Can people with metal allergies use it?

EQT products can also be used by people with metal allergies. If you're worried about it, don't touch it directly with your skin.

FAQs About Trying It On

Is there a place where you can experience and see the real thing?

Please check the nearest store. If not, please reach out to us through the Contact form.

FAQs About Other Pets

Can it be used for cats?

It can also be used for cats. Cats are available in XS size.